Emotional Design
Why we love (or hate) everyday things
Donald Norman
Basic Books, New York, 2004
257 pages

Inhalt:
Three Teapots
Attractive Things work better.
The Multiple Faces of Emotion and Design
Three Levels of Desgin: Visceral, Behavioral and Reflective
Fun and Games
People, Places, and Things
Emotional Machines
The Future of Robots
We Are All Designers